Effective Date: 11/07/2026
Welcome to GetTheCab.com. These Terms and Conditions govern the use of our website and the transport services we provide. By accessing our website, requesting a quotation, or making a booking with us, you agree to be bound by these Terms and Conditions.
We encourage all customers to read this document carefully before confirming a booking. These terms are designed to ensure a clear understanding between GetTheCab.com and our customers, helping us provide a reliable, professional, and enjoyable travel experience.
If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking.
GetTheCab.com is a private booking platform offering pre-booked transport services throughout London and the United Kingdom. Our services include:
Airport Transfers
Seaport Transfers
Executive Chauffeur Hire
Hourly Chauffeur Services
Corporate Travel
Event Transportation
Long Distance Journeys
Private Sightseeing Tours
Our aim is to provide safe, comfortable, and dependable transport with clear pricing, professional drivers, and high standards of customer service.
All journeys are provided strictly on a pre-booking basis unless stated otherwise.
Company / We / Us: GetTheCab.com
Customer / You: Any individual or organisation making a booking
Booking: A confirmed reservation accepted by us
Driver: Assigned professional driver
Vehicle: Allocated vehicle or equivalent alternative
Journey: Transport service booked
Quotation: Estimated or confirmed price
Business Day: Monday–Friday (excluding public holidays in England and Wales)
By making a booking, you confirm that:
You are at least 18 years old (or have guardian permission)
All provided information is accurate
You are authorised to make the booking
You agree to these Terms and Conditions
You understand additional charges may apply if details change
Bookings can be made via:
Website
Telephone
Other approved channels
Required information includes:
Full name
Contact number
Email address
Pickup & destination
Date & time
Passengers & luggage
Flight details (if applicable)
A booking is only confirmed after official confirmation is issued.
Customers must verify:
Pickup date & time
Addresses
Passenger details
Flight info
Vehicle type
Incorrect details must be reported immediately.
Pricing depends on:
Distance & duration
Time of travel
Vehicle type
Passengers & luggage
Waiting time
Special requests
Not included unless stated:
Parking fees
Tickets
Extra waiting
Cleaning costs
Additional changes
Accepted methods:
Debit/Credit cards
Online payments
Bank transfer
Cash (if applicable)
Some bookings may require advance payment or deposit.
May be required for certain bookings
Amount & deadline communicated in advance
May be non-refundable in some cases
Requests must be made early
Changes depend on availability
Additional charges may apply
Customers must:
Provide accurate information
Be ready on time
Behave respectfully
Follow safety laws
Inform changes promptly
Notify as early as possible
Charges depend on notice time
Refunds (if applicable) processed via original method
Possible due to:
Weather
Road incidents
Vehicle/driver issues
Government restrictions
Refunds provided if service cannot be fulfilled.
Provide accurate flight details:
Airline
Flight number
Terminal
Arrival time
We may monitor flights but cannot guarantee adjustments in all cases.
Starts from agreed pickup or landing time
Extra waiting may incur charges
Driver may meet with:
Name board
Booking reference
Delays may occur due to:
Traffic
Weather
Roadworks
Customers should allow buffer time.
A booking is a no-show if:
Customer cannot be contacted
Fails to arrive within waiting time
Charges may apply.
We are not responsible for missed flights due to external factors.
Drivers may refuse service if:
Safety risk
Overcapacity
Illegal requests
Keep phone active for updates.
Charged hourly
Minimum duration may apply
Extra time = extra cost
Not included:
Tickets
Food
Accommodation
Equivalent or upgraded vehicle may be provided if needed.
Must not exceed legal capacity.
Must be declared accurately.
Child seats must be requested in advance.
Special assistance must be requested during booking.
Prohibited:
Abuse
Violence
Illegal activity
Allowed if clean and safe.
Strictly prohibited.
Customers pay for damages or excessive mess.
Allowed with prior notice (assistance animals accepted).
Drivers must follow safety laws.
Customers are responsible for belongings.
Provide details such as:
Name
Booking reference
Travel date
Item description
We will assist in recovery where possible.
